Name First Last Email Who are your organisation’s customers (internal and external)?What is the difference between a customer and a buyer?Who are your organisation’s customers and buyers?What need does your organisation’s product meet?Are all your organisation’s departments (IT, HR, Sales, Marketing etc.) aligned to meet your customer’s needs?How can these departments be better aligned?What are the benefits to yourself and your organisation if you never make an error?What is TQM and why is it relevant?
